Senior Client Services Manager
Dublin
Ref: client services manager dublin
Benefits
- Generous salary up to €35K, depending on experience
- 20 days annual leave plus 10 bank holidays
- Free onsite parking
- Full training will be provided
Responsibilities
- Manage phone calls to deal with enquiries and keeping customers extremely satisfied throughout the process
- Liaise with our Production team to assign call-backs and schedule fitters to carry out post remedial work
- Manage Sliderobes Web activities for each site
- Prepare brochures for the post and action calls to follow up with the client
- Carry out PR/Guarantee calls for each installation
- Prepare documentation for fitters before installation
- Have an excellent understanding of Sliderobes products and pricing
- Update our CRM and other systems to the required standard
- Provide customer support in the showroom as required.
- Undertake general administrative activities as required, including:
- Distribute incoming post daily and handling outgoing post
- Drafting correspondence
- Maintaining files and records
- Assisting with debt management
- Other general administrative duties relating to customers, suppliers or the running of the site
- Work with other members of the team in a supportive, collaborative manner, always ensuring that the focus is on delivering outstanding customer service
- Always comply with our Company's policies and procedures
- Any other reasonable duties that may be required from time to time
Criteria
Essential
- A minimum of 3 years' experience in a customer service environment
- Excellent communication skills (both verbal and written)
- Proactive, enthusiastic, and organised approach
- Able to problem solve and provide the best solution for the customer
- Confident in learning a CRM database
- Computer literate
- Have a bright personality and love to speak to people to build and nurture relationships
- The ability to work as part of a vibrant team
